Below are some of the most Frequently Asked Questions. However, should you not find the answers you are looking for, please contact our team on firstname.lastname@example.org and we will be happy to answer any questions that you may have.
What is included in the tour price?
The tour price includes transportation for the duration of the tour, accommodation, required equipment (tents, cutlery, cooking utensils etc.), permits and entry fees, hire costs (boats etc.), professional guides, meals, tea, coffee and tap water, all in accordance with the published Drifters’ itineraries. Any additional costs to the above including, but not limited to, soft drinks, alcohol, bottled water, restaurant meals, activities listed as “optional” and any items of a personal nature are for the guests’ own expense.
When making a booking, do I need to pay a deposit to secure my booking?
Once a booking is made and you receive your invoice, a 10% NON-REFUNDABLE deposit will be required within 5 days to secure your booking.
Is it recommended to take out Travel Insurance?
Comprehensive adequate travel insurance is a compulsory condition of participation in a Drifters tour and is the responsibility of the guest.
The travel insurance must include but not be limited to the following benefits:
Personal accident cover including accidental death; Emergency medical assistance including rescue expenses; Emergency transportation or repatriation expenses; Legal assistance; Assistance with recovery or replacement of lost documents; Emergency travel and accommodation arrangements; Curtailment or cancellation of the tour.
The suggested minimum cover for the above is R8 million. Drifters and Pure-Travel will not be liable for any expense incurred in respect of any of the above eventualities.
Is group participation expected whilst on the tour?
The assistance of guests in the daily activities forms an essential part of the tour. Guests will be expected to assist with the preparation of meals, setting up and taking down of camp (camping tours) and with other necessary daily chores. Guests will further be expected to adhere to the hygiene guidelines and requirements as specified by their guide. Participation in, and involvement of this nature will greatly enhance the degree of satisfaction and enjoyment you derive from the tour.
What is the expected group size on each tour?
The group size is usually between 4 and 18 guests.
By travelling in a small group, it means that you don’t invade wilderness areas and can avoid wasting time constantly having to wait for people. It also enables Drifters to maintain a far more personal service to their guests.
What currency and money is needed on tour?
Each tour will require different amounts of spending money, depending on the length of the tour and the individual needs of the client.
Guests should budget for soft drinks, alcohol, restaurant meals, tipping and other items of a personal nature.
Credit cards are not generally accepted in countries north of South Africa. It is advised to bring spending money in US Dollars and in small denominations.
What form of transportation can be expected on the tours?
Hino trucks, Mini busses and Land Cruisers are amongst the vehicles operated on tour, all chosen for their practicality and reliability. Vehicles seat up to 18 guests, depending on the application. The vehicles are not air-conditioned but are designed with guests’ safety and comfort in mind. Although the daily distances are well balanced, on certain days distances of up to 800 km are travelled.
How many guides are on each tour?
There are generally 2 Drifters staff members per tour, this does depend on the size of each tour departing. Drifters’ guides are all full-time, professional guides, chosen for their knowledge of the environment, their experience and ability. All guides are registered with the Field Guides Association and Tourism authorities. To ensure the safety and enjoyment of the group, the guide’s instructions must be adhered to.
What accommodation can I expect on my tour?
Depending on the tour, accommodation will be provided in tents, lodges, bungalows, rondawels and small hotels. Occasionally you may sleep under the stars. Accommodation is based on twin sharing. Single guests will be paired off with suitable roommates, unless a single supplement is paid. When camping, Drifters provide camp beds but for added comfort and insulation guests may wish to bring along an inflatable sleeping mattress.
Do I need to bring along any equipment?
All tour equipment including cooking and camping equipment, utensils, plates, tents, chairs and the like are provided. Guests are required to bring their own sleeping bags, small pillows and towels as well as toiletries and other personal items they may require for the tour. Sleeping bags can be hired/purchased from Drifters; this must be arranged prior to departure.
What is the luggage allowance on tour?
Luggage on all tours is limited to one large bag (barrel bag or internal framed backpack) weighing a maximum of 20kg and a small hand luggage bag or camera bag per person. In order to prevent complications on vehicles, boats and other transportation, this allowance must be adhered to.
Do I need to get a visa prior to travel?
Although every possible assistance will be offered, it is the guests’ sole responsibility to ensure that they have the required visas and paperwork to ensure trouble free border crossings.
Are there specific health precautions and requirements?
The only necessary prophylaxis for Southern Africa is against Malaria (specifically in Botswana and Zimbabwe). Adequate chemo-prophylaxis is essential. Prevention is better than cure, so we do advise to also use insect repellent on exposed areas after sunset. Please consult with your general practitioner regarding this.
If travelling to Uganda, a Yellow Fever vaccination is required and must be done no later than 10 days prior to your departure. Strongly recommended additional vaccinations are Polio, Tetanus, Typhoid and Hepatitis.
All Drifters guides have first aid boxes for use in emergencies however, we recommend that you bring along your own basic supply of medication; anti-nausea, headache tablets etc.
What are the cancellation policies?
A cancellation of any booking must be received in writing and acknowledged by Pure-Travel. If a booking is cancelled with the consent of Drifters, the latter shall retain the full deposit. Should a person cancel a tour and cannot find an immediate replacement, the following will apply:
- If DRIFTERS has 4 weeks or more notice, only the deposit is forfeited.
- If DRIFTERS has less than 4 weeks’ notice, the deposit and in addition a cancellation fee will be payable by the client as follows:
27-21 days 40% of total fare
20-14 days 60% of total fare
13-0 days 100% of total fare
- If you fail to join a tour or join it after departure, or leave it prior to its completion, no reimbursement whatsoever will be made.
How does the Gorilla permit work on the Uganda tour?
Due to the high demand in Gorilla permits for the Uganda tour, the Drifters office will only confirm your tour departure once the permit is secured. Once the Uganda tour booking is confirmed, the Gorilla Permit will be automatically pre-booked and paid for. Guests will then be liable for the full payment of the permit even if the tour is cancelled.